Terms & Conditions


Quotations

  1. Quotations are valid for 14 days from the date of quotation, other than USB quotations which are valid until the Wednesday following the quote date.
  2. We agree to extend quotations indefinitely provided we have had the opportunity to check and explicitly confirm in writing that the relevant product is still available, that materials, labour components, exchange rates and or any other factor affecting the quoted pricing have not materially changed from when the quote was provided, to our absolute satisfaction.

Acceptance of Quote

  1. No job will proceed unless we have written confirmation (purchase order or e-mail) of your full order acceptance of our quote, without term or condition.
  2. Unless explicitly agreed in written correspondence from us, all purchase orders received must exactly reflect the volume, specifications and style of product provided in our quote.
  3. In the event we receive a purchase order which:
        a. does not reflect the same volume or specifications or style of product in our quote, we reserve the right to re-quote the job.
        b. provides only summary information e.g. reference to our quote and value, we reserve the right to assume complete acceptance of our quote and to proceed with the job.

Additional Charges (set up and freight to site)

  1. Unless otherwise stated or individually provided in our quotation, basic set up and freight charges to the location indicated in your quotation are included in the quoted product cost(s).

Price Beat Guarantee

  1. We won’t be beaten on price. Provide us the opportunity to quote. If you receive a lower priced identical item from a competitor, we'll beat the competitor price by 5%.
  2. Our price beat guarantee excludes business and or business stock liquidations.
  3. You agree to us sourcing the identical item from a factory of our selecting.
  4. We may require a copy of the competitors quote including a complete list of the product(s) specifications.
  5. The guarantee does not apply to manufacturing inputs. It only relates to the sourcing of non-core, promotional, administrative, HR, sales, sales merchandise, type products.

Under and Over Delivery

  1. For goods purchased directly from factories located outside of Australia, you agree that final actual volume can be as much as plus or minus 2.5% of the requested and quoted volume.
  2. On notification of the final volume you agree to amend your purchase order quantity to match the final volume notified by us.

Commencement of Work

  1. We will not commence work on your order until we have obtained appropriate and complete authorised from you in the formats we require. If there are delays in receiving appropriate sign-off from you, delivery of your product may be delayed.

Art Work

  1. Logos / branding are to be supplied in a format acceptable to us, namely, high resolution (300dpi) EPS format with all text converted to outlines or in another format we have advised.
  2. Receipt of unacceptable files, the changing of files and differences in the logo / branding to that which was represented to us at the time of quoting may result in additional charges at our standard labour rates.
  3. Late receipt of art work or receipt of inadequate / inappropriate files from you may delay production and delivery dates.
  4. Limitations of decoration methods may mean fine details such as gradients, shadows, small type, exact matching of PMS colours in your logo / branding may not be able to be replicated in the final product.
  5. We will endeavour to advise you of decoration shortcomings. Provided the decoration is within industry standards we are not accountable or liable for any decoration shortcomings present on your product.

Delivery

  1. Goods will be delivered to the delivery address indicated in our quotation, in one drop, on the date most convenient to us after we have the goods in our possession, unless otherwise agreed between us.
  2. If we are instructed by you to alter the delivery address or method of delivery or required to unpack or perform any service not specifically agreed to in our quote; we agree that we can raise an additional invoice at commercial rates to cover our reasonable additional costs.
  3. We agree that all address and delivery information are as outlined and provide on our quotation. All alternate arrangements will only be agreed if prior evidenced so, explicitly, by us in writing.
  4. You warrant that the delivery address provided and that all receival requirements of your business are both correct and also have been accurately outlined / notified to us, respectively, prior to us providing our quote to you.
  5. We reserve the right to invoice any additional “not quoted” requirements made of us at reasonable commercial rates.

Payment Terms

  1. Cash on Delivery (aka COD). Payment is required prior to commencement of production.
  2. General terms. Strictly 14 days from invoice date unless otherwise explicitly agreed by us in writing.
  3. We accept electronic transfer, cheques and credit card (Visa / Mastercard / Amex) payments (a 1% surcharge applies).

Title

  1. Title for goods does not transfer until the goods and any additional related charges have been paid for in total.
  2. In the event goods remain unpaid for in part or total, we reserve the right and you agree to facilitate in a prompt manner without associated cost(s), for us to collect all goods at a time and place that suits us.