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about us; our guarantees

We guarantee 1, unconditionally, all products, in normal use and to normal wear, to;

  1. the product specifications;
  2. a level of workmanship represented in the pre-production sample;
  3. behave and operate in the manner represented;
  4. meet all the requirements of Australian Consumer and Corporate Laws;
  5. to be manufactured to Japanese, European or other quality standard chosen by our customer.; and
  6. with no more than unnoticeable and insignificant fault(s).

We understand that your reputation is based on, firstly, the product assurances you gain from us and secondly, the product quality achieved.

Depending on the product specifications and specific client requirements, we are able to arrange more “detailed” guarantees based on client's particular and relevant parameters e.g. cycles  /  years of use.

We provide assurances because what’s important for you; needs to be “top of mind” and of “upmost importance”, to us!

1 - The period of the guarantee is dependent on the product. The higher the specifications, the greater the
assurances that can be given. Cheap low specification products represent the greatest risk and carry the
lowest level of guarantee / assurance.

About Guarantees